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I paid $7000 (~$6500 + tax) out the door & got the spa, cover, steps, Baqua starter kit, delivery & placement. Their sticker price was $8500 + $1500 more for the "Imperial" package
Checked out the complaint link - yikes. Hopefully i won't have any problems w/ this spa because it looks like their service after the sale is poor. I didn't see much on their about Leisure Bay / Rec Warehouse spas, but there were at least 50+ complaints about their pools & service.
Pay no attention to lights or waterfalls. They have nothing to do with spa enjoyment at all.
I'd guess these are a lot like cars & the "sticker price" is just a starting point? At least at Rec Warehouse it seemed there was room to negotiate. There are other models I liked in this size that were about $9500 & I'm just not going to spend that much. If I should be looking elsewhere, what brands are better that will get me into something that size for $6500?