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I want to buy a hot tub. But the dealer, whom I have been discussing the hot tub with for almost a month, took 3 weeks to provide me with a written quote and when finally provided did not contain the details I had asked for and had changed the price from the verbally quoted price by +$400.Unfortunately for me, it is the hot tub I want (Sundance Optima) and there is only one Sundance hot tub dealer in the city.What can I do to purchase the hot tub I want? If the price is +$400 from the verbal quote, so be it, but I need a written quote so I know exactly what I am getting and can expect. The written quote has to have the features I want, not whatever the dealer decided to put in. I am not asking For much, just an Optima, no stereo, no cover lifter, with an ozonator delivered to my house and placed on the pad. That's it!!!!How can I purchase a Sundance hottub?? Is there a way to buy one direct from Sundance in a situation like this or another dealer in another province, when the local dealer absoultely refuses to provide an complete quote? I even asked for a different salesperson and they would not give me another salesperson??? Ridiculous!!I'm gonna be off the hot tub purchase completely soon, dealing with this sales person and sundance dealer has been a totally frustrating experience. Who would not want to make an $11,000 sale??Any suggestions out there?Thanks for letting me vent.tubbyB
In most cases Verbal contracts are binding. Just politely ask him to "correct" the hand written quote to mirror your original quote. Now, most hand writtne documents also contain expiration dates so you should make certain to clarify that as well. The dealer will probably want it to be as short as possible but it's not in what you pay, it's in what you NEGOTIATE. EVERYTHING is negotiable. Dealer's just don't want you to know that. If you have a nearby competitor, use that FACT against his prices.
Where is another Sundance dealer from you? I'd find another dealer, look at other quality tubs (there are a lot), get assertive or all of these.
I fail to see where everybody is seeing the difficulty in this. If you want me to fax over a price quote to you so you can run to other dealers and "say see what I got over there!", No problem, but all you are going to get is MSRP. If you want your best deal, stand in front of me and discuss it with me here and now. Be prepared to write a check and I will guarantee you are going to get a fair deal. I don't see this Sundance dealer as doing anything wrong. He's in business to sell hot tubs, not publish quotes. All that said, if you aren't comfortable with this dealer, find another. they MAY run their service department seperatly, but I assure you, there IS comunication between the sales floor and the service department. OH, and did I read that right? An Optima for $11,000? Even an Optima for $10,600? That price is too low to iniclude a gazebo, and IMO holly cow too high with out one! Does this include an umbrella, 48" steps, crane delivery. I see what you typed Tubby, but man that seems high to me.