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I should have added that I've already been out once before after we delivered the spa. Â She had screwed her water chemistry all up so I drove out to her house and spent some time going over everything again. Â She already got her freebie.Terminator
Yeah, but when you were done did you help get her water cleared up.
I guess I'm a bad dealer now. Â A lady who bought an Envoy from us a year ago called and wanted us to come out, drain, clean, and refill her spa.
Hey Term, Is she good looking?
I believe you'd take care of a customer even if you didn't like them, no?
Yep, one way or another. Terminator
I guess I'm a bad dealer now. Â A lady who bought an Envoy from us a year ago called and wanted us to come out, drain, clean, and refill her spa. Â I told her we'd be happy to do so for $100."I thought this thang had a five year warranty?""Yes ma'am, but that's not a warrantied issue.""Well, it oughta be. Â And just think, I was fixin' to recommend ya'll to some friends.""I appreciate it. Â And we'll be happy to come clean your spa, but it's going to take at least 2 hours and will cost $100.""I think I need to talk to the owner.""Here's his number. Â Good luck."Terminator
Sorry, TERM but that DON'T qualify...Several years ago I was a suit working in City government (one of the reasons I needed a hot tub to begin with). One day a citizen called up complaining about our fire trucks. The man calling was complaining because the number "6" on Fire Engine 6 looked just like Mark Martin's "6" (for readers who don't know NASCAR, Mark Martin is a race car driver). He wanted to know who made the decision to use Mark Martin's "6" and why we weren't using another style like Jeff Gordon's. I talked to this man for more than 10 minutes (I still have a recording of it), during which he got more and more pi$$ed off. Finally, he threatened to call the newspaper and "tell them all about it." When I provided him the name and direct telephone number of the reporter who covered public safety stories, he hung up on me.There's nothing wrong with setting a REASONABLE standard and sticking to it. Â Besides, no matter how much you try, satisfying UNREASONABLE people will generally NEVER happen.I thought the suggestion you made with regard to Salty_Ag's original post was reasonable and would have made him happy. Too bad you don't sell HS in Virginia, because Artesian would have had one less customer....Drewski Â
Hey Term, Is she good looking? About 25 years ago I was working at a house that was gutted and being remodeled. I was installing a security system. Ironically, an old high school buddy was there putting in central air. He warned us how much of a beeyootch this lady was.Apparently, she made him and his company replace the entire A/C unit because it had a 2" scratch on it. It was to be placed in the crawl space.