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I should have added that I've already been out once before after we delivered the spa. She had screwed her water chemistry all up so I drove out to her house and spent some time going over everything again. She already got her freebie.Terminator
Yeah, but when you were done did you help get her water cleared up.
I guess I'm a bad dealer now. A lady who bought an Envoy from us a year ago called and wanted us to come out, drain, clean, and refill her spa.
Hey Term, Is she good looking?
I believe you'd take care of a customer even if you didn't like them, no?
Yep, one way or another. Terminator
I guess I'm a bad dealer now. A lady who bought an Envoy from us a year ago called and wanted us to come out, drain, clean, and refill her spa. I told her we'd be happy to do so for $100."I thought this thang had a five year warranty?""Yes ma'am, but that's not a warrantied issue.""Well, it oughta be. And just think, I was fixin' to recommend ya'll to some friends.""I appreciate it. And we'll be happy to come clean your spa, but it's going to take at least 2 hours and will cost $100.""I think I need to talk to the owner.""Here's his number. Good luck."Terminator
Sorry, TERM but that DON'T qualify...Several years ago I was a suit working in City government (one of the reasons I needed a hot tub to begin with). One day a citizen called up complaining about our fire trucks. The man calling was complaining because the number "6" on Fire Engine 6 looked just like Mark Martin's "6" (for readers who don't know NASCAR, Mark Martin is a race car driver). He wanted to know who made the decision to use Mark Martin's "6" and why we weren't using another style like Jeff Gordon's. I talked to this man for more than 10 minutes (I still have a recording of it), during which he got more and more pi$$ed off. Finally, he threatened to call the newspaper and "tell them all about it." When I provided him the name and direct telephone number of the reporter who covered public safety stories, he hung up on me.There's nothing wrong with setting a REASONABLE standard and sticking to it. Besides, no matter how much you try, satisfying UNREASONABLE people will generally NEVER happen.I thought the suggestion you made with regard to Salty_Ag's original post was reasonable and would have made him happy. Too bad you don't sell HS in Virginia, because Artesian would have had one less customer....Drewski
Hey Term, Is she good looking? About 25 years ago I was working at a house that was gutted and being remodeled. I was installing a security system. Ironically, an old high school buddy was there putting in central air. He warned us how much of a beeyootch this lady was.Apparently, she made him and his company replace the entire A/C unit because it had a 2" scratch on it. It was to be placed in the crawl space.