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Customer- Will you right that price and the model number down for me? I just got here and want to look at all the other dealers."Sales rep - "You could just change that price and hold me to it when you come back."
He proudly tells his customers that the components on his spas are so inexpensive any diy'er can fix his spas.
Royal spas use push button pnumatic mechanical controlls to operate their spas. This is 50 year old spa industry technology. They also use pressurized filtration with no skimming capeabilitys. Again this is 50 year old spa industry technology. Cheap components on cheap spas being sold for premium prices. Bob Dapper (owner Royal) needs to get with the program. He proudly tells his customers that the components on his spas are so inexpensive any diy'er can fix his spas. Well, if that's the case, why "claim" a 7 year P&L warranty? Why not drop the labor aspect and and give them 7 years parst with a bag full of RMA tags upon delivery? My best advice here mirrors bosco, pick another brand.
In a coincidental timing, I was driving around Columbus today and heard a commercial for Royal Spas. When my dealer went under there was talk of Royal moving into their building. (They took over their slot at the Ohio State Fair last year) But I think that fell through as Royal probably (my guess) didn't want to be associated with someone with legal charges pending.The commercial basically was touting their backward technology and saying everyone else is facing $1000 repair costs where their newfangled hot tubs break and their spas are simple, simple, simple! They are said if you are facing a huge repair bill they can retrofit their control systems to any tub. (No mention of price) As a only semi neutral observation, I really didn't find the commercial convincing or interesting. They say they now have 3 Ohio locations, one about 5 miles from me. I might stop and look sometime. Good thing Jim doesn't spread like these guys!
My guess is it is an appliance store with maybe one model on display. I could be wrong, but I doubt it. They claim they have a dealer in reno too. Last time I was there, it was a patio enclosure company with one spa. I'll be going there again in about a week, we'll see if they made it the year! Again, I doubt it. As for the legal issues, I'll pm you a tale of two hot tub companys at the indiana state fair you might find amusing, it also involvs leagalities.
As with many "manufacturers," they are assemblers.