What's the Best Hot Tub

Author Topic: Customer Excuses  (Read 5553 times)

salesdvl

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Customer Excuses
« on: April 26, 2006, 07:03:50 pm »
Term's low blood pressue post made me think of some stupid things customers have said to get their deposit back.

I once lost a HS sale to the SD dealer down the street.  The customer came back and told me that her father was getting older and that the SD salesman pointed out that if "he started getting light headed from the hot water she could turn on the blower and it would cool the water down.  Hot Spring doesnt have a blower to do that."
....
....
Yep,.. I looked at her and said "Well, I guess I would just have him stand up and get out of the spa."

She suddenly had that "Boy am I stupid" look on her face.   She still took her deposit back, I'm not sure if she ever bought anything.  (Other than a line of BS)


Does anyone have any good ones?
« Last Edit: April 26, 2006, 07:05:00 pm by salesdvl »
Measure once, cut twice.

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Customer Excuses
« on: April 26, 2006, 07:03:50 pm »

shabba34

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Re: Customer Excuses
« Reply #1 on: April 26, 2006, 07:07:45 pm »
Quote
She still took her deposit back, I'm not sure if she ever bought anything.  (Other than a line of BS)



 Now what kind of lead follow up is that.  Unacceptable! ;D

Vinny

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Re: Customer Excuses
« Reply #2 on: April 26, 2006, 11:05:11 pm »
I can't buy the spa ... because the dog ate my homework!

OR

I'd love to buy the spa but realized that I'm allergic to water!

OR

You didn't tell me that you couldn't use an extension cord!

How about

The last spa I saw was in 1970 and I really liked that cranberry swirl color!

If you want some more customer excuses I can probably come up with more. ;) ;D ;)

Micah

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Re: Customer Excuses
« Reply #3 on: April 27, 2006, 01:29:52 am »
It's really uncanny, but if you buy a spa from me your mother in law will die.  At least that's what "3" different people have used as an excuse over the last 5 years.  The only good news is if you have a mother in law you want to get rid of...I'm your man!
Jacuzzi, Hot Springs and Caldera dealer in Los Angeles

MarKee

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Re: Customer Excuses
« Reply #4 on: April 27, 2006, 01:59:12 am »
"George Bush has a Hotspring, I'm going to have to buy the Hotspring"

Bonibelle

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Re: Customer Excuses
« Reply #5 on: April 27, 2006, 07:08:08 am »
Actually, I believe George has a Master Spa!
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TN__HOT_TUB

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Re: Customer Excuses
« Reply #6 on: April 27, 2006, 08:48:20 am »
Quote
"George Bush has a Hotspring, I'm going to have to buy the Hotspring"


You might also hear others saying:  "George Bush has a Hotspring. No way am I going to buy Hotspring."

or

Hotspring is a town in Arkansas, Clinton is from Arkansas.  No way am I going to buy one of those Bill Clinton Arkansas Hotspring hot tubs."

:)
Artesian Island Grand Cayman

Spatech_tuo

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Re: Customer Excuses
« Reply #7 on: April 27, 2006, 10:46:49 am »
Quote
Actually, I believe George has a Master Spa!


Wow, Master sure has been getting a bad rep lately.
220, 221, whatever it takes!

East_TX_Spa

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Re: Customer Excuses
« Reply #8 on: April 27, 2006, 10:53:25 am »
There is a Master Spa at Camp David and at Windsurdog's.

There is a HotSpring Grandee at the White House.  I believe Reagan, Big Bush, Slick Willie, and Little Bush have all had Grandees.

Big Bush has a Grandee at his home in Kennebunkport.

Little Bush has a HotSpring Vanguard at his ranch in Crawford.

Terminator

Just layin' low and chucklin' in my stomach wif' da fidgets...

Chemmie

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Re: Customer Excuses
« Reply #9 on: April 27, 2006, 11:34:41 am »
I don't think I'd want to go into that Grandee after Clinton (and a couple interns) were done with it.  


East_TX_Spa

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Re: Customer Excuses
« Reply #10 on: April 27, 2006, 11:38:24 am »
Quote
I don't think I'd want to go into that Grandee after Clinton (and a couple interns) were done with it.  



That EXACT scenario helped me sell a few spas over the years ;D:


Terminator
Just layin' low and chucklin' in my stomach wif' da fidgets...

Brewman

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Re: Customer Excuses
« Reply #11 on: April 27, 2006, 11:44:47 am »
Quote
I don't think I'd want to go into that Grandee after Clinton (and a couple interns) were done with it.  



There isn't enough chlorine or filtration in the known universe.................
Brewman

hottubdan

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Re: Customer Excuses
« Reply #12 on: April 27, 2006, 12:26:00 pm »
Our best excuse lately was the husband died...in bed with another woman.

Widow had to cancel the... Acolade order!

Then she came back a few days later and ordered a Solana TX just for herself!
Award winning Hot Spring dealer for a gazillion years.

salesdvl

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Re: Customer Excuses
« Reply #13 on: April 27, 2006, 05:20:04 pm »
Quote
Our best excuse lately was the husband died...in bed with another woman.

Widow had to cancel the... Acolade order!

Then she came back a few days later and ordered a Solana TX just for herself!


similarly, kinda sorta, I had a couple put a deposit on  a Siberian and then cancel because they were getting a divorce.  A few months later they came back in and re-ordered it.  They got it delivered... Some time later I saw the husband in looking at s
Measure once, cut twice.

salesdvl

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Re: Customer Excuses
« Reply #14 on: April 27, 2006, 05:20:46 pm »
Quote
Our best excuse lately was the husband died...in bed with another woman.

Widow had to cancel the... Acolade order!

Then she came back a few days later and ordered a Solana TX just for herself!


similarly, kinda sorta, I had a couple put a deposit on  a Siberian and then cancel because they were getting a divorce.  A few months later they came back in and re-ordered it.  They got it delivered... Some time later I saw the husband in looking at spas again (but with a different woman).  I didnt say anything and when he had a chance, without her hearing he sad that they did get a divorce and now his new girlfriend wanted a hot tub.   Ya gotta appreciate repeat business!!  ;)
Measure once, cut twice.

Hot Tub Forum

Re: Customer Excuses
« Reply #14 on: April 27, 2006, 05:20:46 pm »

 

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