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Please tell us you have a very detailed signed invoice that clearly stated everything he was getting.
Not only is everything spelled out. There is also a 14pt. font that reminds the customer to go back and reread the sales agreement to "Make Sure" that everything they are expecting is on the contract.This is more a case of fraud then anything else
One of my salesmen worked with a customer for about 6 hours went through 3 wet tests and even bucketed water from one spa to another while the customer waited in a third spa. After grinding us for several hours and going over all the extras he needed(6' three tier steps w/ handrail, Hydrolic Cover Lifter, 250 mg. ozone, Year supply of chemicals, extra set of filters, booster seat, Bar and 3 stools and sTereo. We came to a price of 12,500 out the doorThe same weekend we were doing a home show. We informed him that this price was the same as what he could get at the home show. He still went to the home show, and After talking with 3 other vendors he walked up to one of my other salesmen and said "How much" Sales man says 11,500, customer grinds more and ends up getting 11,500 o.t.d. No mention of bar, stools lifter just spa, cover, delivery and start up kit.Day of Delivery: Customer is not happy with the 2 tier step, where is the bar and stools, extra set of filters, and where is the stereo.The customer is refusing to pay untill we bring out all the things he says he was promised by the salesman in the store.(enen though he didnt buy from that salesman) He currently has paid a $500 deposit and owes us $11,000. He will not return phone calls or answer the door when I go by the house. California Law will not let us go take the spa backSo I ask you all. Is it the customer that should be leary of dealers asking for to much down, or should dealers be leary of customers that only want to put $500 down. It goes both ways. There is an old saying"Buyers are liars" Sad, but true
Why would you deliver it with an outstanding balance, or at least refuse to install it when the customer was clearly unhappy. A year ago we had one customer start to leave the house as we were installing his spa, when told that he had to pay the balance before he left, he said he was too busy and would pop in the store later in the week, he left, we left, and the spa went with us. he was so mad he has had no further dealings with us, and his deposit is still waiting for him to come and pick it up, yes, we would give him a full refund.
Gumbo, I don't know if you should really go there, we will have to double our meds just to relive the experience.We have "fired" 2 customers in 22 years, because of grossly indignant, self righteous and beligerent attitudes over self inflicted issues that could never be their fault. Â It was all about their water quality and the ozonator we put on the spa. Â After 2 weeks of spa ownership, we showed up with a cashiers check for the amount paid, 6 guys, drained the spa and were gone in 20 minutes.This one we didn't fire, but it was the only warranty we ever VOIDED. Â Customer / part-time, self taught, novice builder/contractor / financial planner / attorney building his own 1 mil + home, insisted on recessing his portable Hot Tub in a cinder block "well" leaving 4 inches on all four sides and no access to anything, without a sump pump pit, just outside the basement doorwall, below grade, with a rising slope out to the back yard, all of which was over our objection and against our advice even though we insisted on the sump pump, but he knew what HE wanted. Â The plumbing inspector "red tagged" the project when he found the Tub "floating and bobbing" in the pit, connected to 240 volts and the GFCI breaker tripped in the Spring.He had pulled it out with a crane and had us out to do "warranty work" according to him, which required all three pumps, blower and circuit control load box and ozonator to be replaced and he stuck us with $1,800 worth of installed replacement parts refusing to pay the cost of materials. Â But, he did install a sump pump this time.I am sorry, but I feel some chest pains coming on and need to go find my meds. And customers and shoppers wonder why we sometimes feel the way we do. :-/
OK, I vote for J._McD as having the worst customer so far.
Why do you want to know about stories of human nastiness, stupidity and bad luck? This is starting to make my head ache.