You know I have been waiting on a diverter valve for three weeks for my jetesetter. After numerous phone calls I called the service guy and really vented. He apologized and let me know that things are back-ordered and he has not been able to get the part.
I let him know that all I wanted was to be acknowledged and kept in the loop instead of being told they would look into it and than never call me back.
You did a great job and sometimes all it takes is being upfront and in touch with the customer.
Good Job!
PS- I think the HS service guy just showed up.
