Cliff Notes version of the complaints:
nickel and dime repairs... bait and switch...Cal spas repair guy ripped out insulation, tipped tub on side (left it that way for several weeks), broke siding, then said "too bad, broken siding is your fault", 2 months later another yokel replaced the insulation, but said (even more damage to cabinet) "90 day warranty on cabinet, too bad."...sharp edges on storage steps ordered by phone, now it's "no returns or exchanges"...second complaint about same...$9,500 spa with stereo that's been in repair shop for most of the year (claims that it's worked for 3 weeks out of the year), now it's not under warranty anymore, "too bad"....3 year old spa pump motor failed, cust told over phone "pump motor failed because seals had failed, and because of this, the 5 year warranty on the pump and motor.....POOF! no good." told he should've opened up the panel and checked for leaks EVERY TWO WEEKS...4 1/2 year old spa has shell with cracks in it, tech says it's not fixable, spa company dragging feet, offering half-arsed options...5 year old tub, 15 repairs, 4 of which new motors, service 'tech' broke siding to fix a leak, and customer has waited over a year for company to make good with fixing that..14 month old spa had 9 of 14 jets fall apart, no response from spa company...1 year old spa blown circuit board and topside controller, defunct blower, cover is trash, lifetime warranty heater DEAD, jets broken, controls lock up so power has to be toggled to make them work...
and on and on it goes.....most of these claim that they've had to call repeatedly to get ANY response, and when they DO get a response it's pretty much "hmm...you voided your warranty by (insert excuse here)" or "we'll look into it" which is followed by plenty of foot dragging.....
"DAD!!!!!!!! I WANNA GET A CAL SPA!!!!!!!"
