Welcome to our forum.
Congrats on getting the Grandee!!!My wife and I have the 04 model, Pearl finish with redwood everwood cabinet and hunter green cover. We couldnt be happier with it. When I bought it I had the dealer trade out the paper filters for the Tri-X filters and I only paid the difference. I am glad I did that as the Tri-X are a littlle $$$ and there is 5 of them. I think the dealer charged me $50 total. I am asuming you will also have the Luminescence 6 color light. We love it and have it on all the time. It looks great with the pearl tub. Good luck with it and happy tubbing......
I put down money on a tub I was satisfied with and still have no complaints over, the mediocrity comes in where the dealers themselves were involved. I didn't learn that they're just completely unconcerned over customer satisfaction until subsequent visits where I asked questions, etc. I don't feel that not having confidence in the dealer to support any warranty claim is a "hazy reason" for backing out of the deal, do you? If YOUR tub went to pot, and was under warranty, would YOU want to depend on the guy that gave you garbage about how DIFFICULT it is to remove the service panel at the store, just so you could see underneath? I feel justified. So I found that they weren't the only local dealer, and made a call. Do you think it says "former bowling alley" in the yellow pages under their name? NO. They're a year round dealer, that sells a variety of "luxury" items, not JUST tubs and pools. I'm fine with that. Did I do all this because the girl and her baby gave me "warm fuzzies" because the babe was so cute, gurgled and cooed his way into my heart? NO. I asked questions, got ANSWERS, the tech answered my questions as well, word of mouth also was corrected, as I thought dealer A was the "good" one, but it turns out THIS was the store that everyone in the area is raving about having SUCH awesome sales and service people that I decided to move on it. Have I wet tested? NO. Does everyone that owns a tub wet test? NO. I have sat in tubs though, that are clearly too shallow, don't have enough footwell room, are confining, etc.Did I go for the same brand I originally looked at? NO. The original dealer was SO lousy, in fact, that I want nothing to do with Great Lakes at this point. I do, however, feel that the Grandee is more tub than the Leelanau, and is more comfortable, has a better warranty, etc.Our budget has changed dramatically, besides. If it hadn't, we wouldn't be getting an $8000 tub.Soap Opera? Maybe, but ya know something? I think through what I do, believe it or not....and part of that process in ME is to talk through things....it seems to help the process. That AND researching products tirelessly. I've spent more time online in the last month looking at tubs, asking questions, weighing pros and cons...than I probably needed to, but in the end, I'm HAPPY with my decision, even if you don't agree with how I went about it. I don't NEED to justify myself or my purchase to you, but I think you got the wrong idea, wether it was by my wording or your interpretation of what I said.As far as my husband having a short fuse, you BET he does. And I feel he was justified in going in, telling the owner that we're not buying from them, because they have lousy attitudes. If they have a problem with that, that's too bad, in my book. GOOD customer service will get more sales and repeat business in the end, anyhow. Now that the headache of researching, asking the most basic questions, and trying to figure out if we've found the RIGHT people to go through is over.....it's going to be time to ENJOY what we've purchased.Best of luck to you, Mr_Burns, I'll simply leave it at that.
The service guy there got all gushy when I told him about it, he said it almost GLOWS at night with the tub lights.....I thought that amusing, since he's a large biker-type guy....