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...and we did a phone contract and I would have to come in and sign it. And about 3 months later I called to see if my hot tub was in. Neither sale should have been completed because we never could get all the paperwork done properly and I couldn't get a call back from a salesperson.I went in to get my money back and was told I had to speak to an owner. The owner then got his attorney involved because I told the story on the internet.