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Sounds like the spa may need a 'wake up call' of it's own.
Brooke, I know this won't help now but my tech told me that when I empty, I should use one of the jets to get a flow started in a hose, that way I could also use the hose to suck out anything that may be in the footwell. Packrat that I am, I have hose from my pool vacuum and I will see if that works, I think the large diameter hose should empty the tub in a flash. But I haven't tried this yet ,so I am just assuming that it will work.
Thanks Steve!!! You ROCK!!! Wish someone woulda suggested that 2 hours ago.
Maybe I'm missing something??