Welcome to our forum.
I've said it before, we cover a HUGE territory (NE Texas and NW Louisiana). æWe've NEVER charged a trip fee or charged a customer who had a spa under warranty. æOur service department makes a small profit, but we consider it to be part of doing business. æNone of our competitors in our market even have service departments, they subcontract everything. That is one reason why we OWN our market.HotSpring is very generous in compensating us for warranty work. If other companies fall short of that mark, it's just one more reason why HS has been the #1 selling spa in the world for 20 straight years. If the individual dealers can't make due with what they're being given, then they need to take a look at their overall business plan, in my opinion.Terminator
Please be careful slamming other dealers. Cost of doing business is different in different parts of the country. Quite frankly, as far as I know, Watkins compensation for warranty is the most generous in the industry, and it still falls short of break even.