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Is Hotspring having a sale?
I got an e-mail back and basically the guy said that he wasn't that busy and decided to take a vacation. When I e-mailed Beachcomber about what happens if I owned their tub and this person was closed, the response I got was "How much of an emergency could it be" (something like that).!
Sometimes I think people forget that it is a SPA, not a heart lung machine required for survival. Everybody needs to recharge their batteries once in a while. If the store is closed for a month, ya I would worry. If it is closed for a week, why worry (it won't change anything, just make you miserable)- chances are it could take that long for an appointment anyway. Just my (maybe frustrated) two cents.