I actually started my search for a hot tub on Walmart's website. I called them to see if I could ask questions and they gave me Key's customer service number. I talked with a person who strongly advised me to go to Home Depo, since they carry the brand, and try the tub out (althought they are not wet). There was no way any of the tubs would fit me, they were too deep. She also told me that they will "dump" the tub at the end of your driveway and you would have to sign off that the tub arrived OK. If you didn't like the tub, you would be responsible for return shipping that could be a couple of hundred dollars(or more). On the other hand, I talked to someone at Home Depot who told me that they went with that brand of spa because they have a large network of repair shops that will service the tubs. Hang around on here for a while and you will probably see the same thing that I did. These guys know what they are talking about and if you are serious about a hot tub,
you will probably not want to take the chance with a tub that you can't wet test or have a dealer representative to help you.
