lights out in new sundance spa

[trachda]

We had our tub since May. Sundance cameo.  Went to use our tub tonight ans the LED lights were not working.  The display panel indicates that the lights should be on but they are not.  Has any body encountered this problem and was it easily resolved.
Thanks Karen

[Hot Tub Guru]

It should be an easy fix.  Call the dealer you purchased your spa from, as it should be under warranty.  However, lights are typically not covered under warranty.

Michael
www.HeavenlyTimes.com

[alwaysperky]

Hmmmmm.  Do you have the Aqua terrace control panel?

Go to it, press the center button and I think you'll be fine.

AP

[Ronnie526]

Good luck, Trach .... My Optima was delivered 3 weeks ago today, & I'm STILL waiting for service.  Hope your Dealer is better than mine ....  

[Ronnie526]

Sorry ..... Same problem .... Aquaterrace panel dead

[hymbaw]

This is a problem that Sundance is aware of. Apparently electrical interference makes the lights stop working. Dealers have been informed of the fix and should be able to help you out.
                                Good Luck

[Ronnie526]

Trach .... Had a service call today.  Tech came down with a complete new "AquaTerrace control pad".  I was @ work, but she called me & said that wasn't the problem? ...   .  Ummmmm .... if replacing the COMPLETE control pad doesn't rectify the problem, I'm not quite sure WHAT WILL?? .... She scheduled me for another call this coming Thursday.  Guess it'll be FIVE weeks & counting? .... Getting pretty frustrated here (if ya can't tell ..  

[PackerPaul]

Good luck, Trach .... My Optima was delivered 3 weeks ago today, & I'm STILL waiting for service.  Hope your Dealer is better than mine ....  

Wow...you waited 3 weeks to get service? What was their excuse? Maybe you should give them some 'free' advertising here and give us their name & location!

[Ronnie526]

Paul ... This is a continuing saga.  I've had lots of troubles here. Too numerous to go into in 1 post.  I'm not quite ready to throw Dealer under the bus yet (even though I SHOULD!)  I'm being patient because they do seem to be honestly trying.  I just think they're inexperienced.  For example? .... The service person who came out to my house has been there 6 months & is "mentoring" the orientation guy who came out 3 days after tub delivery & knew less than me (after I read manual) & gave me a lot of incorrect information.  If everything's not working after Thursday, I'll have to contact the Manufacturer directly, I guess..

[hymbaw]

This shouldn't be such a big issue. Sundance sent us a memo telling us about the problem along with some little dohickies to install that eliminate the problem. I don't know why your dealer doesn't know about this. Tell them to call Sundance to get the fix instead of replacing parts that aren't the problem.
                                  good luck

[Ronnie526]

I guess I should be more specific.  My lights DO work, but only on or off from the main control panel.  The "AquaTerrace" control panel, which has 3 buttons to control the intensity of footwell lights and waterfall lights and the third button lets you "freeze" a color, is completely dead.  It's really irritating, because the lights just keep scrolling through about 8 different colors, & it reminds me of "Joe & Nemos hot dog stand.  I think we like the very subdued red, but I can't TELL because it only stays on for a SECOND @ a TIME!  
As far as the "easy fix memo" goes, apparently my Dealer is VERY much "out of the loop" ..