Friday 10/7 .... Tub, cover & lifter delivered ... Crane guys did a great job. Friendly, helpful.
Saturday - 10/8 .... Wired hot tub (CORRECTLY!
) .... turned breaker on .... NO display. Called Dealer .... With a little "persuasion", got scheduled for a service call Monday 10/10 (holiday) & also my "Orientation" by Dealer, for Thursday nite 10/13. Was told Service Tech would call to make appt. No call.
Monday - 10/10 .... Service sub contractor showed up (glad I was HOME?) Diagnosed as bad main board & replaced it. (My Dealer had sent him the board to bring)
. Display on, pumps on YAY!
Tuesday - 10/11 .... I installed cover lifter despite things not lining up quite right (in my opinion).
Thursday Nite - 10/13 .... Orientation guy shows up on time (early, actually). I show him cover lifter dilemna, he informs me that it is the lifter for a Hot Springs tub, NOT the Sundance. YIKES! .... Says I did a nice job of installing it considering it's the WRONG lifter. LOL. We also notice that "AquaTerrace" light control pad is not working. Actually, he says he doesn't think light controls DO what I say they're supposed to do?? I show him manual. Nice guy, but doesn't know too much about my tub.
Makes out his report & says some will call tomorrow to rectify.
Friday - 10/14 .... No call.
Saturday 10/15 .... I call & speak with "Team Leader", who sold me tub. I explain situation (he says he hasn't seen report). Tells me Hot Springs lifter CAN be used with Sundance tub. I explain that pivot bolt (if tightened in fully) will be GOUGING my skirt. He asks me to E-Mail him pictures. I also explain (as Orientation guy told me) that correct lifter "hinge" is SMALLER than Hot Springs hinge & I will have 12 holes showing on EACH side of my new tub. GRRRRRRRR! Regarding light control pad, he thinks Service Tech may have forgotten to plug light harness into main board. Says he will send him back this week. Reassures me that he will do whatever it takes to make things PERFECT!
Sunday 10/16 (today) .... I will go out & check to see if harness just needs to be plugged in. If it's obvious, (I'm an HVAC Service Tech), I'll just plug it in & save them a trip.
Sooooooooooo .... LOL .... All in all I have mixed emotions & am a little frustrated :-/. I WILL say my wife & I are in the tub EVERY nite rain or shine & LOVE it!
Not sure if I'm out of line to request that my "perforated" side panels be replaced to install correct cover lifter? And also maybe the "drink holder filter cover" for my troubles? I should have prefaced cover lifter story by mentioning that I got $100 "off" by installing myself, but I'll also say that nowhere on box or instructions does it designate which manufacturer this lifter fits.
Thanks for listening to me vent
As you can hopefully tell, I'm a pretty reasonable guy. I'm not trying to screw my Dealer, but I did buy "new", not "re-conditioned"