RD, there have been no dissastified Bull Frog Customers on here in the 2.5 years I've been around this forum. They are relatively new and we get a question like yours frequently. One or two of our members have checked them out, talked with us and ended up buying. I'm hoping your message will beat them out of the bushes again so we can here from them again. I don't have a dealer near me to go check out (at least the last I checked) so all I can say is There are no reports of the company, the spas, or the dealers being anything less than reputable and they deserve a look, and we will welcome your experiences on the matter.