The blood, the sweat and tears with my new Optima!

[alwaysperky]

Well the GREAT day had finally arrived after the months of planning, digging, leveling, etc., etc..  My Optima was delivered today.  The electrician showed up time, wired the tub 220/60AMP. The tub was dirty inside so I cleaned it up and noticed how the chrome on the jets was rusty looking.  We filled the tub..........the tub started up and then filled with black papery goo and poof the breaker tripped.  Electrician double checked everything and stated well, all my stuff is correct I guess you'll have to make the call. I made the call and was told a week from tomorrow.

Upon closer inspection I note the barrier on the bottom of the tub is hagging down low, AND one of the what I would call base boards is cracked all the way through. Looks like a fresh crack.  It looks like the guys who installed the cover lifter drilled the holes in the wrong spot too.

I was told the tub was new yet there was a sale sign laying in the bottom indicating that is was a floor model.

What do you guys think, are my expectations set too high?

[windsurfdog]

What do you guys think, are my expectations set too high?

Heck no.........what a horror story.  A week from tomorrow IS NOT EVEN IN THE BALL PARK!  What a bummer.....
Take as much drastic action as you can.....and quickly.....

[cappykat]

Expectations too high??!!  I don't think so.  If I had bought and paid for a brand new tub it better not have any problems other than just me learning to balance the water and operate it.

[Chas]

Did you buy that thing from the Cable Company or something?

Wow.

[alwaysperky]

Nope.  Bought if from a large dealer.  

The sales rep stated the goo was probably just from when they tested it at the factory.

[mark 2550]

I think I would just tell them to come back and pick it up !!!! a week is way to long for someone who just purchased a new tub to have it set there after letting everyone  you know that your tub was coming and now all you have is a broken dirty tub not a wise choice on the dealer's part and not acceptable in my book

[cappykat]

I agree with Mark.  Tell them to come and get it!!  I wouldn't even consider keeping it after the problems you've had.

[tootall]

I would be hot enoungh to heat water to the boiling point. I know about the blood sweat and tears man if that happens to me I will skin my dealer alive and have his hide haging on my gazzebo wall for all to see

[J._McD]

Personally, I think it is disgusting that you should receive a spa in such a condition and upon notice, the owner himself should have shown up with somebody in tow to clean it out or do it himself.  This, even I would find unacceptable.  A week from nothing.  Call 800 883 7727 and ask for customer service and you let them know how you received the spa either from the factory or from the dealer.

what is your zip code?

[alwaysperky]

Thanks for your support.  I'll see what the sales rep has to say about it today.  If your interested, I'll keep you posted


This has me just sick.

55306

[wmccall]

Thanks for your support.  I'll see what the sales rep has to say about it today.  If your interested, I'll keep you posted


This has me just sick.

55306

Yes, please do. As for it being a floor model, that wouldn't concern me if everything else was ok. Many dealers don't have storage and put the tubs they receive right on the sales floor.  Are you in Minnesota if remember right?

[Brewman]

Alwaysperky-

You do appear to be from Minnesota.  So am I.  
I'd be interested in knowing if your dealer was in the TC metro area, or are you outstate.  
Just curious if we have the same dealer.  Good luck with your spa.  
Brewman

[tony]

I would'nt accept a floor model when you purchased a brand new spa.  It should have arrived all wrapped up from the factory.  Black, papery goo in the plumbing would concern me.  I know mine did not come that way.

[Brewman]

Nor did mine, and it too, had factory wrapping around it.
Brewman

[Backpains]

mine too was factory wrapped, it still had the wrapping on the base of the tub when I got it (the dealer removed all wrapping around the tub due to the fact that he was hauling it 1 1/2 away from Billings) So I knew it was a brand new tub! This is a horrible horrible story I'm sorry for your problems always, I truly hope your dealer is going to straighten this out!! Keep us posted