Big shock for me (Dynasty)

[wmccall]

This came as a huge suprise for me

http://www.thehottubstore.net/

This is my dealer. I'd be interested to hear the thoughts of the rest of the dealers.  Most of you know I have thought well of this dealer.

[tootall]

That has got to bite sorry to hear about that.

[Spatech_tuo]

Wow. That sounds legit but I'd still like to hear Dynasty's side to this.

[autoplay]

Being in business for 9 years,and in good standing.  Somethings amiss with Dynasty,my opinion.

[Vinny]

I seems odd that a established dealer who was doing business with Dynasty, had orders going to them and had deposits would run into problems with them. It would make sense that as orders were filled payments would be made to Dynasty.

I would think that the financial responsibility would be shared - total payment isn't made to the manufacturer until manufacturer delivers!

I don't know how dealers do that end of the business but it would seem to me that Dynasty dropped the ball. Do you dealers actually have to pay for the tubs on order up front?

[wmccall]

I don't know what to think.  It makes you wonder if maybe they weren't paying thier bills with Dynasty on time.  At the same time I saw one of the new advantage line from Dynasty at thier store and it was more than 6 months before Dynasty updated their website.

[Vinny]

I don't know what to think.  It makes you wonder if maybe they weren't paying thier bills with Dynasty on time.  At the same time I saw one of the new advantage line from Dynasty at thier store and it was more than 6 months before Dynasty updated their website.

I don't think Artesian updates their site too often. Some of the info is outdated as they've made minor changes to their 2005 line up.

Bill, is there another Dynasty dealer around just in case you need warranty service? When I purchased my Artesian, that was in back of my mind but since 2005 it seems that there are more dealers selling them here in NJ.

[wetone]

Do you dealers actually have to pay for the tubs on order up front?

All manufacturers I'm familiar with require payment in full before order goes into production.

[Hot Tub Guru]

So did the local dealer go out of business, or did Dynasty go out of business?

[wmccall]

So did the local dealer go out of business, or did Dynasty go out of business?

At this point, I don't know. I was going to stop in for a new filter soon.  We have one other Dynasty dealer on this forum, I am hoping to hear from him.  Maybe I should modify the subject.

[Gary1911]

Ugh That really is hard on a small Biz. I have to believe that there is something missing in the story.  


Gary

[mountainspa]

As Dynasty dealers, we are also baffled by this letter.  I have written a letter to the company and invited them to share a response on this forum so we can hear their side of the story.

Maybe...unless they can't for legal reason...

Bretta

[wmccall]

Another advantage of buying a floor model

[Lori]

Wow!

 I don't know what to say!  

Sorry wmcall!  That is too bad!  

[Drewski]

Unfortunately, this is a HARD lesson to learn:

IF YOU PAID BY CREDIT OR DEBIT CARD:  Please contact your issuing bank to apply for what is known as a "chargeback".  (That is unless you still want to get your spa)

IF YOU PAID BY CHECK OR OTHER MEANS: Please be patient.  We are still working very hard for you, and will do everything we can to make sure your order is fulfilled.

Newbies considering a spa: ALWAYS use a credit card unless you are willing to take a risk...

Drewski

:-/