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"I find it odd though that a spa damaged concrete, though I'm not too familiar with stamped concrete. Concrete typically has control cracks in it to stop the concrete from cracking where you don't want it to. "wow thanks for all the info, the concrete was not cracked it is gouged. there are bolts on the bottom of the spa that secure the bottom material to it, thats what did the damage when they slid the spa. how long did it take for them to agree to fix your garage doors?
ok I have stamp as well with aggrigate. Is your stamp already sealed? When they brought my tub in they scratched it as well. I just washed it down a bit and re sealed it with some high gloss. This made it 100 times better. If you look hard enough you can still see the scratches but it looks really good.As for your tub, I would say work something out with your dealer. They deffinitely owe you something for pain and suffering. I would stick with them though, why sever ties with someone that you got by the private parts. Seriously, if you think about it, you are at an advantage over any consumer right now because the dealer is looking to make you go away peacefully. If I were you, dont let the ball drop in their court like you are doing. I would be all over them, calling every day and questioning them until I got an answer. I think if you do not become more persistant than you will see them dragging their heels for a long time.If you really have to, tell them that you have retained counsel and are prepared to go through court proceedings for compensation for the damage that the company did to your property. Dont back down, stay strong and honestly be as aggressive as you can right now. I know you dealers may think this is harsh, but you also know that if it was your store they wouldnt have to be doing this because you would have already worked something out.Just my thoughts. I have always been good at getting what I need. I find that it is all in your approach.
When I was mentioning the control cracks, I was thinking that the contractor can replace just that section. I didn't realize that tubs had bolts on the base - that explains it!They called me immediately - I WAS IMPRESSED and they told me it was their problem. It took about 4 weeks total to have the insurance agree and have the door company come out and repair.
If it makes you feel better to know about others ...As I was building my screen room, we had a few mishaps. I am building a deck with composite lumber and one of the mishaps is we dropped a 4' x 17' roof panel. It scarred my new decking and dented up the panel - even broke through the aluminum skin. As we were putting the panels together, we were chalking them to seal the seam - it started to pour on us - sky went from blue to black in a half an hour. The chalk started running down onto my new deck and even though I was washing it off at 5 PM, 7 PM, 9 PM and 5 AM it still ran during the day and hardened up in some areas.I was POed at everything but that was 3 weeks ago. Today it bothers me somewhat but what can I do. My deck is still nice and even though I have "scars" on the deck and screen room it doesn't stop it's performance.I would still pursue this with your dealer but hopefully my story helps a little to know your not alone!