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J. McDI live in the middle of illinois and you are correct about the big box chain stores, 2 dealers I visited use to carry the SD line don't know if they couldn't compete or if it was a territoral rights thing. I do know that both these dealer's say they continue to service their past customer's and will continue to do so one dealer told me they carried the SD line for 14 years now both dealer's about 45 miles apart carry different lines now.Funny thing is when I visited the SD website these dealer's are still being listed I wrote them and told them their dealer locator needs updated they sent me a list of my nearest dealer's and one of the dealer's names is still on the list, for us we probally won't be looking at the sundance brand to far to travel use to have a dealer 5 miles away now I'm not sure where one is we have found a couple of other manufactures but were still in the debating thing on which one we like over the other
I am going through this right now. They clear the field of competition for the big box because they are "the big box". Typically Sundance dealers, and I would include all professionaly driven dealers, are dedicated to their customers and continue to maintain a personal relationship with their customers. That is great for the consumer. However, profit driven corporate execs who must answer not to the consumer, but to the board of directors and investor groups are driving the sales and marketing teams for more numbers and market share, while increasing wholesale prices and the bottom line, while the "small" dealer continues to be squeezed in the middle. There is currently one large chain spiderwebbing the country changing small business to big business profits. It's not about people, it's about numbers and profits. Things will change.Regarding the web site, they are not to concerned about internal trivia or details. Afterall, they spent the last year moving all operation to Dallas where it became a disaster and now they are moving it all back to Chino. Ask other dealers, it is a different company today. it does not appear they have a very good plan of action if they implement such a large change and then reverse it. It took us 4 months to get a telepone directory of names and numbers to communicate with instead of that proverbial telephone canyon you can't get out of and no one returns the call. It took us over a week to get a "red label" overnight delivery the end of December during freezing temperatures. Now they have been trying to get all of the old employees back in Chino to correct the problems that they have created.