Welcome to our forum.
I agree the fees are, imho a rip off. It is my understanding that just about all dealers have some type of fee, anywhere from $25 to $75. My dealer told me it was to help offset the cost of gas. I live 15 miles away. Here's $5 for the gas. keep the change. How a dealer can charge you $45 for a broken part they installed 1.5 months ago is beyond me. In this circumstance, it seems unethical.
Frankeyboy, You are expecting the cover lifter to be considered under the spa warranty, it is not covered. That is not part of the spa has it's own warranty.
Makes me wonder about statments like "Sure, buy your hot tub from Home Depot or Costco, but what happens when it breaks?"
I actually just got off the phone with the sundance dealer and they said that within the first 90 days I don't need to pay the truck fee, but after that all warranty service calls are $45. This makes me fee a little better, but it would have been nice if these fees were explained to me before we bought it. Frankeyboy
I called my dealer to have it fixed and they want to charge me a $45 "truck fee" in order to send someone out to fix the cover lifter. Frankeyboy