Just an opinion. They have always continued to better their product over time, it's just that when you have saturated every market, how else can you grow if current dealer base is not growing 10 -15% every year. You can't and the stock holders don't like it so pressure builds. You would never have seen HS in Rec Warehouses 10 years ago. THEY HAVE NO SERVICE DEPARTMENT. if someone buys a HS spa what kind of service are they going to get? I hope they don't hurt the reputation by doing so.
Well since the overall feeling on this board seems to suggest that Hotsprings and Sundance are the very best in the industry and that the quality is so much better than everyone else, why do they even need a service department.
I'm sure they never break down, or leak, or have no fault heaters fail, or pumps quit?
I imagine that the Hotsprings and Sundance service techs are like the Maytag repairmen in those commercials, obsolite and no longer even needed.
I have mental images of poor out of work Hotsprings and Sundance service techs picketing the factory. Their signs saying "Lost my job because of a titanium no fault heater" or " can't feed my family due to ISO9001"
I'd start to worry if I were a Hotsprings or Sundance salesperson. Those spas are so superior that they certainly could sell themselves in a big box store. And of course since everything else out there is so inferior how in the world could you lower yourselves enough to sell any other brand.
Yep I think the writing is on the wall. I think Sundance and Hotsprings climbed to the top of the industry on the sweat and the backs of dealers, salespeople, and service techs, only to get so great they could eliminate them with their superiority.
