Author Topic: Owner of New England Spa and Sunroom (Read 12949 times)

leesweet · « **Reply #30 on:** June 30, 2005, 04:09:05 pm »

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You know that warm fuzzy feeling I had this morning when I posted how they came back and did what they originally promised?

Yea, after reading this, its gone.

Sorry 'bout that... what does *your* warranty say on this subject? Of course, if you didn't have any problems installing the lifter, it would be hard for the manufacturer to prove you *did* do it, if you kept your mouth shut.

Hot Tub Forum · « **Reply #30 on:** June 30, 2005, 04:09:05 pm »

tony · « **Reply #31 on:** June 30, 2005, 04:25:01 pm »

I installed my own cover lifter before I added water. Not difficult at all. When the sales rep came out for my orientation, he was surprised it was done and mentioned he would have done it. I do not believe installing your own cover lifter voids your warranty.

leesweet · « **Reply #32 on:** June 30, 2005, 04:32:31 pm »

Well, sure, of course, it *shouldn't*. It's just drilling 4 or 6 or whatever little screws into the outside. But any moron (present company excluded) can screw up anything with the wrong drill bit and tools and some companies will take any excuse to point the finger and get out of the warranty.

I still stand on if you installed it correctly and didn't hit any pipes/wires, I'll bet that no one could ever tell it was you and not the dealer that did it. Heck, your job may be better than the dealer's since you care more about what you are doing!

But the discussion was that the dealer was an idiot to tell him to do it himself, since the warranty (at least my sample) said that any work at all not done by authorized factory reps left the owner liable for any damage arising therefrom.

And, putting on your own lifter is like buying your car, and having the dealer tell you to install your own 'dealer installed outside mirror'. (I'm sure some of you remember the days when about half the car's accessories were done by the dealer, up to and including the A/C!

)

Why would anyone who expects an ongoing relationship with you (accesories, chems, etc.) do that?! I thought we'd heard good things about that particular dealer, too.

drewstar · « **Reply #33 on:** June 30, 2005, 04:38:09 pm »

They also had me spray on my own under carriage coating and apply the rust proofing myself.

You guys didn't get the rustproofing with your tub? suckers.

leesweet · « **Reply #34 on:** June 30, 2005, 04:40:37 pm »

Heh, I *knew* there was something else I wanted that we all used to get with our cars that was totally money down the drain...

I'm almost surprised there *isn't* an undercoating for spas that's supposed to keep the heat in, animals out, etc.

Oh, wait... let me make a website!

(Of course, there is the perennial argument on plastic vs wood vs meta frames for spas... those *could* use the undercoating!)

drewstar · « **Reply #35 on:** June 30, 2005, 04:43:27 pm »

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Heh, I *knew* there was something else I wanted that we all used to get with our cars that was totally money down the drain...

I'm almost surprised there *isn't* an undercoating for spas that's supposed to keep the heat in, animals out, etc. Oh, wait... let me make a website!

(Of course, there is the perennial argument on plastic vs wood vs meta frames for spas... those *could* use the undercoating!)

And since I have no training in mechanical, fluid, thermal or electrical engineering I know just the guy who would hire us and provide a safe haven for our crazy ideas

Spatech_tuo · « **Reply #36 on:** June 30, 2005, 04:48:31 pm »

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And since I have no training in mechanical, fluid, thermal or electrical engineering �I know just the guy who would hire us and provide a safe haven for our crazy ideas �

He's only interested in HIS crazy ideas. Everyone else's crazy ideas are just plain crazy.

leesweet · « **Reply #37 on:** June 30, 2005, 04:51:43 pm »

No, no, that's *another* website....

drewstar · « **Reply #38 on:** July 01, 2005, 10:42:10 am »

And to follow up even further, the owner just called me to ensure everything is fine and even offered to help with the cover lifter.

I didn't expect that. Very nice touch.

leesweet · « **Reply #39 on:** July 01, 2005, 10:53:50 pm »

Very good! You could have/might ask if having new owners do their own work is a normal practice (and would they take responsibility for it getting screwed up).

If you are in a fiesty mood.....

norm@nespas.com · « **Reply #40 on:** July 02, 2005, 07:09:53 am »

As a professional in the spa industry for over 20 years, I understand the importance of satisfied customers. It is always my intention to deliver a satisfying experience, and so respond appropriately to constructive feedback. Any such direct inquiry is welcome.

wmccall · « **Reply #41 on:** July 02, 2005, 08:09:58 am »

Being from Mass, does everyone yell "Norm!" when you walk in the room? Welcome.

Lori · « **Reply #42 on:** July 02, 2005, 09:39:47 am »

Welcome, Norm! Always nice to have additional spa professionals around!!!

leesweet · « **Reply #43 on:** July 02, 2005, 11:59:38 am »

Great to see Norm here! So, Norm, do you want to answer the question on the floor?

Is it normal for the owner to be told to install the lifter himself? I'd accept the answer that an install team was out of line and has 'been retrained'.

norm@nespas.com · « **Reply #44 on:** July 04, 2005, 08:30:06 am »

We choose to offer an ala carte menu of items - such as lifter options (and installation) water treatment systems, and step options. Some companies will build into the price different packages and services, we do not. A customer may also change their mind at some point, and we are happy to accomodate. Thanks for the welcome - I hope to be able to contribute from time to time.

Hot Tub Forum · « **Reply #44 on:** July 04, 2005, 08:30:06 am »

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