I purschased a Hot Springs "Tiger Bengal" the end of 2002. I have to say the tub has been great and given me many nights of relaxziation. Just recently I had to have it serviced as the heater was not heating. This was in April. I decided to go ahead and empty the tub and refill it and noticed I was also having a problem with the floor drain. I preceed to go out the "Life Styles" where I purchased the tub in Ann Arbor, Michigan and asked them what the cost would be of new heater. They told me $200.00 but the tub was probably under warrenty. The salesman looked it up and said it sure was and gave me the number to call for service. I was really happy and remembered that was one of the reasons I bought a Hot Springs tub as they had a great warrenty. I called for service and the girl real nice set up and appointment to have service come out. I told her the tub was empty and even joked with her how I figured a service guy would have to have scuba gear if there was water in it. Well service came out and saw no water in the tub and immediately gave me a bill for $95.00 and said to put water in it and reschedule to have him come out. Well, I did and told the girl in the customer service department I didn't feel I should be responsible for paying the $95. She said she would talk to her supervisor and get back to me and set up an appointment to have service that week-end. When service came out the heater had to be replaced. This was April 21st. After talking to the girls (3 different ones) on 4 different occassions regarding the $95 and being told each time they would talk to their supervisor the heater stopped heating again. I called again 3rd week in June and was told they would not come out until I paid the bill. "Life Styles" customer service let me talk to the service manager but when I requested to let me talk to someone hire on the food chain they refused to let me talk to anyone or even give me a name of who was in top dog. I then called Watkins who makes the tub and they told me they have also had problems in the past with this perticular manager and gave me a name of another company "Refelections" which is 102 miles from my home. Well they were great and offered to come out. Told me they have also had customer from "Life Styles" call them for service as they also had problems. I am sure I am going to have to pay mileage for them to come out but I am wondering if anyone else has had problems with "Life Styles" or know of who else I can register a complaint with. It is a sham because Hot Springs tubs I really believe is a great product but if you can't get service in your area I'm not sure what good it is. Anyone with suggestions of who else I can go to I would appreciate a response.
Thank you,
