I am probably one of the biggest Cal Spa haters on this board next to dino, and justifiably so. After my 3 month battle with Cal Spa over the 10 year warranty on my shell, I finally got them to honor the terms they sold to me. This was only after threatening them with small claims action, filing reports with the BBB and posting on ripoffreport.com.
Now I am in the midst of jacking my spa up to find and repair leaks that have developed somewhere buried within the foam.
Like dino, I have spent a considerable amount of money keeping my Cal Spa operable. I have experienced nothing but aggravation and run-around when dealing directly with Cal Spas customer service personel. Their CSR's seem to come and go with the wind and obtaining parts in a timely manner is definitely an adventure in frustration.
You asked for it, you got it.