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Watkins Manufacturing has a simple approach: if you sell it, you must service it. I have only one or two tubs which are far enough away that I don't want to drive to them. I call a local repair shop, send them any parts they might need and pay them to do the job. I get paid by the factory for the repair, but generally not enough to cover the costs. However, since I sold the spa I must take care of it.
THANK YOU THANK YOU THANK YOU!!!This is something I've been preaching for years. Warranties are included with products but they are not free. Spa makers, or any other entity that offers a warranty on their products incur costs to honor the warranties, thus they are expenses, thus they are recovered by the mfg. I wonder what a huge corporation like Ford or GM pay in expenese for a year to provide us warranties? Think beyone the cost of parts and mechanic's labor. There is also administration costs, and more. I often wonder how much less expensive goods would be if we didn't have to pay these expenses. Maybe not much, but who know?Brewman
Do they make allowances for relocated people and their spas?