Please check out
http://gethuman.com/I just stumbled across this site and had to share. I'll let it speak for itself:
"The gethuman project is a consumer movement to improve the quality of phone support in the US. This free website is run by volunteers and is powered by over one million consumers who demand high quality phone support from the companies that they use."I don't see any hot tub companies on the list but if I did, it would have gone into the Hot Tub Forum.
Enjoy!
Phil