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hello! ! ! yeah..i agree.. 2000K is a BIG DIFFERENCE.. but... what if he has 2 times the amount of employees in order to service his spa customers 10 times better..what if the rent of the property is twice as much.. what if.. what if...the SPA market could be different as well.. if the first dealer you addressed was in a market where there was 10 cheapo spa dealers within 10 miles.. it might be more difficult to compete.. and for competition reasons.. he might have to price his tubs with little or no margin.. but.. if the second dealer has a market with higher priced dealers.. it might be the "going thing" to have a higher priced tub .. IN ORDER TO COMPETE... when's the last time you saw a company in the newspaper.. that went outta buisness .. cuz the prices were too high??! ;o)
Kent ,this may start a problem, but, if a customer buys a tub from a different dealer in the same geographic area as my store he will not be getting service from me. Warranty work is not profitable. When we set the price for a tub we are not only factoring in cost of spa, shipping, etc. but the any possible future service calls. If a consumer moves a spa from a different locale and provides me with proof of purchase I will gladly service it. If you go 100 miles away to save $200.00 don't ask me to fix any problems under warranty. I would definitely be interseted to hear other dealers thoughts.
I am assuming that you at least "break even" on warranty service calls.
drprwnap,You said, “Wouldn't you want to provide good service no matter where the spa was purchased? Wouldn't that give you the chance to I don't know, sell some Chems, make new contacts with their friends, family and co-workers who are ready to buy, be next in line for the time they move and want to get something new?”If it were that easy it would be great, but if you are not a dealer for a specific brand it tends to be difficult to replace certain parts. A perfect example would be the “Moto-Massage.” Try to get that part from a non-Hotspring dealer. That is why the majority of dealers do not service spas unless they are a dealer for that specific brand. Most dealers I think would love to be able to fix anyones spa, but it can be somewhat difficult getting parts for them.Chris
Wow! I have a problem with that! Kvnlaw, how in the hell can you factor in "possible futrue service calls"
i myself just bought a caldera, only had it for a week, and just found out i may be moving to delaware. i doudt i can recoup full price to include it with the house when its sold, so i was planning on moving it with me. i guess i better check on the caldera dealers up there to see what their policy is....
I imagine their policy is the same as ours. If someone drives 2 hours to buy a HotSpring Spa in Dallas, that is their prerogative. It is our prerogative not to service it as we would expect the Dallas dealer to do so.If someone lives in Dallas, bought a HotSpring Spa up there, and moved here, we would happily service that spa.Do you see the difference?Terminator