First off BadBack, I would like to apologize on behalf of Hydropool for the representation that you experienced at this particular show.
As mentioned, homeshows for any product are sales driven and the approach can be more aggressive because of it. That certainly isn't right and in no way do I practice it or condone that sort of sales tactic.
If you have this person's information or business card, I would love for you to forward it to me in a private message as Hydropool the company does not promote this sort of salesmanship for their dealers regardless of the venue.
That said, I would also like to mention that this sort of behavior isn't limited to any one company. People are individuals and not clones and in every manufacturer, there are dealers that represent the company the way in which we expect and sometimes the dealers act in ways that don't emulate the company’s policies which have been clearly stated. Hydropool has taken considerable measures to improve their quality of dealers as every company has and the level of sales personnel is expected to operate at a much higher level than in previous years. Our expectations are higher and so should yours be. If you come across that, leave as it’s the strongest sign you could give as a consumer.
Poolboy brought up a very good point with the type of sales often in place at these shows. 100% commission is not uncommon though I have never agreed with this tactic for this very reason. It promotes a very poor quality of sales people and I certainly don’t recommend my dealers incorporate this strategy into any event sales.
Hydropool is a strong company with qualities and features of the higher end, more commonly known brands often mentioned here. We are a 25 year old Canadian company based out of Ontario and I can tell you that Hydropool will be far better known in North America within 3 years with the strategy and people we now have in place.
If there’s anything specific I can do to answer your questions, please let me know and I hope that this one individual doesn’t give you the wrong impression of what Hydropool represents. Again, please except my apology for this bad experience.
Steve Russell
Hydropool Development Partner
Western Canada
http://www.hydropoolhottubs.com