Are you saying JP that Arctic pays their dealers for warranty service calls an hour or more away from the dealers location? Or is it that you don't advocate the fact that they may have to charge a "travel fee" to recoop some of their cost for this?
Steve
I am sorry. Perhaps I misunderstood the original comment on a warranty processing fee. I never saw anything that indicated the call was over an hour away from the dealer. My comment was based on the spa being within the immediate dealer trading area.
If the dealer has to travel a significant distance to service the spa, I suppose charging a "travel fee" is reasonable, but the dealer's salesperson should indicate that to the customer at the time of sale. No customer should be surprised by an additional charge.
James