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On Saturday, I tested the Marquis Euphoria and loved it. My wife and I agreed that we would purchase the spa. We were getting all the usual stuff and an upgrade on the lifter. Now it came time for the negotiation of price. Having been to the showroom 3 times the dealer knew I was serious and his first offer was for $9500 I thought that was rather highand told him so. I mentioned all the other spas I tested and told him I could go down the road and get an 04 Grandee for $7900, after 5 minutes he said ok and came down to $8995 not including tax which was another $797. I was already at the top off my price range but this was the tub I wanted. I tried to get him to go lower on the price but nothing was happening after another 10 minutes, he just kept telling me this is a better spa with more features. So I gave in and agreed to the price. I did have one final question about the cost of hooking it up. He said the electrician they use charges between $1500 and $2000! I was in shock, I am a contractor and have owned a home once that needed the electric upgraded and rewired and that did not even cost that much. I left a deposit and said let me sleep on it. The dealer said let me come over and see your yard maybe it would be less than that price I said ok, he came over Saturday afternoon. While at my house he said maybe if you trench the line yourself, lay the conduit, and snake the wire, I can get you a better price, I, homeowner, would have to supply all the materials. I said fine get me a price. He called back on Monday and said the best I could get would be $1100. That is after I did all the work, the electrician just had to hook it up to the spa and the breaker box. Being a loyal customer I wanted them to do the job soup to nuts but I am not made of money, so I called someone I know who is a licensed electrician and he said he could do the whole job for $500! I know everyone is entitled to make money, but was it necessary for the dealer to make it on both ends, the spa and the electrician. I guess the markup on the spa was not enough. So on Tuesday I made my decision to not purchase the spa and get my money back and that was no problem, he said he wish he could do better. On wednesday morning I received a call from the dealer stating the owner of the store was upset that he did not move the spa so he is willing to sell me the spa, steps, cover, upgraded lifter, a years worth of chemicals, delivery and ELECTRICAL HOOK-UP all for the amazing price of $9700 including tax. I said no thanks and hung up the phone. I was so mad. The bottom line is he got greedy and let the fish off the line.
I'm a Purchasing manager
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Topic: Dealer and Electrician Blew a sale (Read 4956 times)
