Welcome to our forum.
I take offense that you believe this is a Hotspring dealer problem. You have an Artesian spa. You shouldn’t be blaming Hotspring for a problem with your Artesian spa.
I would be snotty too if you called me looking for service from a spa I never sold.
Drewski,I take offense that you believe this is a Hotspring dealer problem. You have an Artesian spa. You shouldn’t be blaming Hotspring for a problem with your Artesian spa.