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I would: Learn.
Stuart,We are like mindedwen it comes to customer service.I would have done the same thing.I would suggest that you create a bill with what you did and what it have cost if the customer were going to pay so they know just what you did,what the cost would have been and so you get credit for going the exra mile when many others wouldn't,
Riverside? you should contact Mendocino101... he'll treat you right