Welcome to our forum.
I think anyone that sells a spa manufactured in California will agree, this issue is a bit of a pest. From what I understand, California law precludes a spa manufacturer from warranting a acrylic/(fiberglass, ABS etc) shell any longer than 7 years. There is no such law in Canada.Some are impressed with the fact that a Canadian manufacturer offers Lifetime. Its just not something that they will ever have to honour.Unfortunately some customers see the Californian made product in a lesser light because the same warranty is not offerred.Chas, Poolboy, Chris....your thoughts?
Basically, the customer paid the freight on the spa to have it shipped to D-1's repair place in Ohio. .
I know D-1's "limited Lifetime" warranty on their ultra life shell gets a lot of flack from people on these boards.