Welcome to our forum.
teebone,How old is your spa? I'm guessing between 3-4 years?
Couple things HotTubMan;The jets that had a white power on the body when taken out, were often diagnosed as an excess of calcium when in fact it was the jet itself breaking down and becoming brittle. This, along with the jet not staying in its port, was a problem Waterways addressed with their R4 and R5 replacements.I had never used the retainer ring to fix the issue. The replacement to an R5 would do it on its own. That's my experience with them anyway... :-/Steve
I don't know too many people that Beachcomber head office has let down. Steve