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Bummer. I would hand out cheesy photocopy brochures until they resolve the issue.And I would not send them another check until they tell you they have a locking mailbox. Use a credit card, wire transfer or something like that until they can be trusted.
I'm not inclined to do business with them until this gets resolved! I not as concerned with the $400 as I am with their attitude with it....!
Well, I dropped FreeFlow over a slightly larger amount, and I haven't regretted it.
Do they acknowledge that they received the check, but it was stolen before they were able to deposit it into their bank account (you did say it made it to their factory). Was it stolen by an employee, or during a burglery...... or other?