Thermospas Product & Service

[stuart]

We have notified ThermoSpas in writing of our concerns.  Hopefully, we will get a quick response.  I will post the letter I sent to ThersoSpas, if we are not happy with their response.  In the meantime, I could use your help.  Can you tell me if the serial number on your spa is engraved on a metal plate with the year and the model number?  Thanks.

Yes, most manufactures do that but it might not be that way on yours. If you don't find it on a exterior plate than look on the inner wall of the equipment cabinet.

I'm really interested in the outcome of this and yes, most states have a three day right of rescission clause for in home sales. If you financed it that should be clearly stated on your paperwork.

[Chas]

Did you say that you paid on a credit card? That gives you some extra leverage - if you can prove conclusively to the credit card company that TS has not fulfilled the sales agreement yet, they will hold the funds.