Welcome to our forum.
The one thing I hear the most that bugs me, but at the same time makes me feel good is when a customer says to either myself or one of my staff members: "we should have bought our spa from you guys" Â It makes me feel good because it reminds me that we are doing are job, and taking care of everyone that walks through our doors. Â At the same time it bugs me b/c here is someone who used to be in the market for a spa, most likely shopped us but ultimately chose not to buy from us initially. Â This always eats at me, b/c obvioulsy we didn't give them our best effort to not only sell them a spa, but also on our company and the customer service we take pride in. Â I hope I'm not alone on this one.
I would just like to add something for you dealers to think about. Â Not all of the customers who don't buy from you fall into the three categories mentioned. Â I would like to add one.When I was shopping, I found the HotSpring dealer, the LA Spa dealer and the Sundance dealer to ALL be great. Â They had all been in business for 20 years or more. Â They all gave me great references. Â None of them bashed the other brands I was considering. Â As a matter of fact, the LA Spa dealer went out of her way to find a tub for me! Â The only problem I found with the Sundance dealer was that they seemed to only have one service tech, which I used as a consideration because my coin tosses weren't getting me anywhere!I just didn't have enough money to buy a Vanguard, a Fiji (LA Spa) and an Altamar (Sundance).I have bought chemicals from the Sundance dealer (who is closest to me), especially after my dealer quit selling spas.P.S. Â I did inform all dealers why I chose or did not choose their tub. Â I hope they didn't think badly of me for not buying from them. Â It was not personal. Â I just really liked the Vanguard the best! Â Plain and simple! Â Although, it was a tough decision!