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In my area HS has bounced around and factory rep I talked to said there is always someone wanting to sell his product. Well, the last dealer says he dumped them.
That's great that people are being added but as you said TubbinSoon if they don't require service why add so many people. Talking to the sales person you would think these guys are "The Maytag Repairman" when comparing them to all the rest. I viewed it as that they do break and that they do need service - if not you don't need to add service people.