Cheap! They are always sendings us flyers to get us to cary thier tubs. The only selling feature on the flyer is the price (wholesale). Price seems to be the only thing the company is concerned with. Look to some of the better known brands ( Beachcomber, Hotsprings, Sundance, Master Spa, etc...) If price is a main concern, the better known brands will usually carry more "economical" lines aswell. You will get better coverage and service, not to mention piece of mind.