Thank you Sam for your reply. My Husband and I have been wanting a hot tub for a very very long time. And we were both so happy to finally buy one. I felt confident about our decision to buy a Master Spa, largely due to reading on hot tub university.com; I believed that he was an unbiased and honest hot tub guru and trusted his recommendations. However, after reading more about our chosen model right after we purchased it I discovered that hottub university guy may not be an unbiased source. I read that he owned a master spa tub store. And then found a lot of negative reviews and some alarming stories of people's experiences with Master. If the overwhelming sentiment were to be that this manufacturer does not produce a quality tub then we would cancel the order. We just really hope to buy a tub that will be mostly trouble free for years to come. I do feel that the store that we purchased the spa from has been in business for many years, has mostly positive reviews, and that they will provide us with good support and expertise after the sale. Fingers crossed!
Eager to hear from some Master Spa owners, the good, bad and the ugly...
