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It's direct, high pressure sales. Like Kirby vacuum cleaners or Cutco knives, if you've ever experienced their in-home sales approach.
Has anyone used these folks to select and install a hot tub? They're paying me an in home visit next week . . .
I'm glad you have had good luck with yours and it's lasted so long.However, the points I brought up are still valid. They have poor insulation, the plumbing is only glued, the jets lack the power of a more premium tub and they are over priced. Their sales tactics are borderline predatory. High pressure sales and they are worse than used car salesmen. There is no dealer support and factory support is hit or miss.You can get a far better tub like an Artesian, Bullfrog, Marquis, etc for the same price ThermoSpa will eventually come down to with enough no's from the customer.