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I think you will be thrilled with D1, problems in the past are exactly that now, in the past...
Honestly, that would be a big enough red flag on the dealer that I would probably eliminate them from contention. If they can't return your call with the prospect of a $15k sale, what will happen when it's a service issue or operational question? I'll give people the benefit of doubt once or twice but this appears to be egregious.
If you have a good local service guy then can you not negotiate the best deal you can with the dealer and then not have to deal with them again?I would try contacting D1 directly and feel them out on the warranty questions. Can your local service guy do the warranty work? Ask them about those service issues from years past. Guessing they will have a scripted answer for that, but at least you will get a feel.I would also consider letting them know about your difficulties getting a hold of the dealer. They won't be happy to hear that their dealers are not following up on unsolicited leads!?!?
Quote from: Sam on January 02, 2019, 06:45:21 pmHonestly, that would be a big enough red flag on the dealer that I would probably eliminate them from contention. If they can't return your call with the prospect of a $15k sale, what will happen when it's a service issue or operational question? I'll give people the benefit of doubt once or twice but this appears to be egregious. I would agree, slightly alarming...I'm in sales and If i get a notification on my phone about a 'lead' either calling or emailing I'll literally pull off the road if I'm driving to call them back immediately. If you submit a 'request' to our own local website (those leads are live, meaning once they hit send I get it immediately) I'm calling you if it's 8:00 pm at night, cause I know you're in front of the computer looking at spas. Are you sure you're calling the right number? lol something just doesn't add up
Those D1 prices appear to be inline with what I have heard they sell for, but I do not have direct knowledge of their pricing. The Viking price to me seems really really high. I have nothing against Viking because I think they make a fine basic hot tub, but I could not justify spending $10k on them.
D1 Sarena Bay - $15,500 supposedly this is loaded with every option/upgrade; includes delivery, cover, startup chemicals (no lifter, no chemicals beyond startup)D1 Amore Bay - 14,000 supposedly this is loaded with every option/upgrade; includes delivery, cover, startup chemicals (no lifter, no chemicals beyond startup)Viking Heritage - $9,900 supposedly this is loaded with every option/upgrade; includes delivery, cover, startup chemicals (no lifter, no chemicals beyond startup)
$10k for a viking seems a bit crazy to me. They are perfectly fine spas on the low end but if you're willing to drop $10k there are just so many other options out there that I can't imagine picking a viking.As for the sarena bay, I think the loungers are very similar to those in the amore but the the rest of the spa is going to be significantly different. Honestly, I don't like the way the sarena has those very enclosed seats. They feel kinda weird. I absolutely love the amore though. It may very well be my favorite overall spa out there.