Sales and Service Opinion Questions

[r100rs]

This is two seperate questions - one for sales and one for service.

For Sales:

If you could change one thing on the spa line you sell, what would it be and why? (Better lighting, Deeper tub, Placement of controls, Etc...)  Lets avoid FF vs TP


For Service:

What is the most common type of service call do you receive?  (Operator error, Cloudy water, Leaks - I hope not, Etc...)

[poolboy34]

For Sales:  I wish D-1 would offer a second Non-Lounger spa in their premium line as currently they only offer the Nautilus which is 7'8" x 7'8".  In my opinion I feel it would be great if they offered a 7 x 7 non-lounger spa as this wouls fit a niche they currently don't have a spa for.

For Service:  I would say it's a toss up between operator error and water chemistry.   Usually the water chemistry problems occur from customers not shocking their spas enough.

[zzaphod42]

I would love to be able to make Beachcomber's AquaCoustics a little more price friendly, because unlike Steve, I absolutely love the experience!

Joe  

[Spa_Tech]

If you could change one thing on the spa line you sell, what would it be and why? (Better lighting, Deeper tub, Placement of controls, Etc...)  Lets avoid FF vs TP

Im just getting my feet wet with my manufacturer, so I guess the change I'd make would be for a deeper tub. (Yes, Im kidding.) I'm just looking to market a basic economy class tub, I dont have huge expectations.

What is the most common type of service call do you receive?  (Operator error, Cloudy water, Leaks - I hope not, Etc...)

Service calls are about all I handle- In the repair department, the majority of calls are for failures split roughly between water chemistry damage (70%) and electrical system or electronics failure (30%). Leaks are not my most common service call. In the water maintenance department its certainly cloudy, smelly water due to improper sanitation or filtration.