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I want to make big warning for these spas since i think the quality is really poor and the customer service sucks.I bought one of their bigger models called Coyote Cheftain (3500 Liters) and already after 6 years I have to throw it. It got like 40 bubbles in the shell which led to cracks and leaking. The warranty for the acryl is only 3 years but I really dont think it should leak out already.Nothing but no in response from the company. My friends who bought Chinaspas has better quality and longer lifetime.Really sad since this model should have been top model specialmade for the cold climate. THis time I will try a Chinaspa.
It will be interesting to see if the O.P comes back, frequently when someone creates an account just to bad mouth one brand they don't. But I could be wrong. The author seems to be from Sweden and may work for a real estate company. FWIW.
I got a chuckle from the title since Big Warning got my attention. Although I know very little about Artic, they have been around a long time and still seem trusted in the industry. Often times people are quick to vent and retaliate and as often as not, reading into the details, I find some never really did a good job of representing themselves or the issue. It does sometimes mean taking a bit more time, but results in a fair resolution if the claim is valid is a heck of a lot better that wasting time complaining and try to dig at their reputation. I'd wager 1/3 of the time it's cases like that and another portion is non warranted claims - people expecting more than deserved. I'll admit there is certainly some bad customer service or poor follow up out there though. It pays to be relentless, take notes and be assertive, yet friendly. Not easy though.