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Sounds like another pi**ed dealer whose business is being taken by the road shows. To be honest, the company's "dishonest sales practices" don't mean s**t to me. I'm a consumer not the dealer whose territory is being infringed upon. I care about a well made high performance therapy tub, not how the company decides to penetrate it's markets.Too bad we couldn't filter out the "reviews" of biased stakeholders and just hear from end users about their experiences.The fake and/or biased reviews about Master just further underscore what a nonsensical and cloudy market hot tubs are. The pricing game in this market is shameful. The reviews are unreliable. Total minefield for the consumer.
But to be perfectly honest, if Master hadn't screwed 1,000's of customers with the whole rebate scam, had a reputable dealer base, or had any history of being a stand-up company, 90% of the negativity wouldn't exist.
If 90% of the negativity revolves around the ethics of how they sell their products and not the quality of the build, then I remain happy with my purchase. Again, as an end user I don't care how they sell it. I care whether the product delivers on performance. As to the dealer, I purchased from Premium Wholesale in Mississauga. My impression so far is that they are pretty solid. Any thoughts?I will certainly post further feedback after using it for a while.
I see you must have skimmed past the reasons why I don’t think Master is a great tub. They don’t affect my bottom line. I don’t have a local dealer very close to me (about 2 hours away) and actually they help my business. We service all brands and we are fixing Master’s quite frequently. At least you bought your tub from a local dealer. That makes a big difference. Agree with pricing and review sites in general. Almost all are bought and paid for. Chris is no different then anybody else. Good luck with your new tub. Hopefully you wet tested more then one tub before you came to the conclusion that the Master was the best option for you
As a dealer who has dealt with the Master Spa circus, and has also had a local dealer the last 17 years, here is my thought......I believe that 75% of the customers that buy from the traveling shows are not customers who would have bought from me or any other local retailer. These customers were wowed by the enormous discount off the inflated price, fell for the hard sell that they were given, or had no way to discern the false information they are being told and at the time of purchase believed they were really getting a fantastic deal. To the uninformed consumer, their spas generally speaking can look impressive with the higher jet counts, lots of lights, big pumps etc and I can see how someone who hasn't done their due diligence could fall for the sales pitch. However, I rarely ever lost a sale to the tent sale on a high-end ($9k+) purchase. It usually was that sub $8k price point and many times lower price points.The cabinets Master Spas uses (Confer cabinets) might be the lowest cost cabinet in the industry. I know this because I've seen the pricing on a Confer cabinet from when I sold Marquis and Sunrise. Their covers are thick, low-density foam and have poor durability. I have heard it over and over again from customers that they cost a lot to operate and this is from customers who previously had a full foam spa, so they had a basis to compare to. The steel frames are in my opinion a negative because they are plain old galvanized steel. Not stainless and not powder coated. They will rust (seen more steel frames rust that pressure treated wood rot) and they are a conductor meaning they will pull in cold in the winter. Also, their EcoPur filters are not magic that requires no chlorine either, like most of their salesman claim. They have silver in the filter (Nature2, Spa Frog) which requires a lower level of chlorine, not no chlorine. But to be perfectly honest, if Master hadn't screwed 1,000's of customers with the whole rebate scam, had a reputable dealer base, or had any history of being a stand-up company, 90% of the negativity wouldn't exist. Oh, and for me specifically, I like it when they do tent sales around me. Their advertising assault brings more customers into my door which leads to more sales for my company.
The steel frames are in my opinion a negative because they are plain old galvanized steel. Not stainless and not powder coated. They will rust (seen more steel frames rust that pressure treated wood rot) and they are a conductor meaning they will pull in cold in the winter.
So my Master TS8.25 arrived yesterday and unless I'm missing something, that is a wood frame, not steel.https://photos.google.com/photo/AF1QipMD-SIvrQID2iEk277gffjACOvTX7oDXkEvnJUvhttps://photos.google.com/photo/AF1QipOy7Id-AU75OiN77KGC1MDqdyuRgGcOZDmDIOKM
Quote from: swilly1000 on September 25, 2018, 04:00:26 amSounds like another pi**ed dealer whose business is being taken by the road shows. To be honest, the company's "dishonest sales practices" don't mean s**t to me. I'm a consumer not the dealer whose territory is being infringed upon. I care about a well made high performance therapy tub, not how the company decides to penetrate it's markets.Too bad we couldn't filter out the "reviews" of biased stakeholders and just hear from end users about their experiences.The fake and/or biased reviews about Master just further underscore what a nonsensical and cloudy market hot tubs are. The pricing game in this market is shameful. The reviews are unreliable. Total minefield for the consumer.As a dealer who has dealt with the Master Spa circus, and has also had a local dealer the last 17 years, here is my thought......I believe that 75% of the customers that buy from the traveling shows are not customers who would have bought from me or any other local retailer. These customers were wowed by the enormous discount off the inflated price, fell for the hard sell that they were given, or had no way to discern the false information they are being told and at the time of purchase believed they were really getting a fantastic deal. To the uninformed consumer, their spas generally speaking can look impressive with the higher jet counts, lots of lights, big pumps etc and I can see how someone who hasn't done their due diligence could fall for the sales pitch. However, I rarely ever lost a sale to the tent sale on a high-end ($9k+) purchase. It usually was that sub $8k price point and many times lower price points.The cabinets Master Spas uses (Confer cabinets) might be the lowest cost cabinet in the industry. I know this because I've seen the pricing on a Confer cabinet from when I sold Marquis and Sunrise. Their covers are thick, low-density foam and have poor durability. I have heard it over and over again from customers that they cost a lot to operate and this is from customers who previously had a full foam spa, so they had a basis to compare to. The steel frames are in my opinion a negative because they are plain old galvanized steel. Not stainless and not powder coated. They will rust (seen more steel frames rust that pressure treated wood rot) and they are a conductor meaning they will pull in cold in the winter. Also, their EcoPur filters are not magic that requires no chlorine either, like most of their salesman claim. They have silver in the filter (Nature2, Spa Frog) which requires a lower level of chlorine, not no chlorine. But to be perfectly honest, if Master hadn't screwed 1,000's of customers with the whole rebate scam, had a reputable dealer base, or had any history of being a stand-up company, 90% of the negativity wouldn't exist. Oh, and for me specifically, I like it when they do tent sales around me. Their advertising assault brings more customers into my door which leads to more sales for my company.
Links are not working Swilly....
The fake and/or biased reviews about Master just further underscore what a nonsensical and cloudy market hot tubs are. The pricing game in this market is shameful. The reviews are unreliable. Total minefield for the consumer.
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Topic: Another Newbie, Another question. Something a bit different - water changes? (Read 29890 times)
