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Quote from: d00nut on May 03, 2018, 09:08:40 pmQuote from: dishdude on May 03, 2018, 05:02:07 pmI doubt Costco would be charging me to fix something under warranty.You doubt, which means you don't know. They would... FYI, a hot tub. Travel charges. Also, most costco hot tub warranty's cover the parts for longer than the labor. So travel + labor. HSS gives the dealer the right to charge a trip charge, but no labor.If your dealer wants to whine to you about the product they represent, I blame you for doing poor research on the dealer, and I look at the dealer as being someone who needs to get the heck out of the business.I don't charge a cent for warranty work... FYI. I think it ruins the experience. I eat it, but I don't give my hot tubs away either, so I can do that.You're right, I am to blame. I thought I was paying extra for a premium product that wouldn't need continual repair. Latest drama, both pumps are leaking. I was told the Chinese "guangdong" pumps that came from the factory aren't the greatest. Luckily they're being replaced with an Aquaflo that is supposed to be higher quality.
Quote from: dishdude on May 03, 2018, 05:02:07 pmI doubt Costco would be charging me to fix something under warranty.You doubt, which means you don't know. They would... FYI, a hot tub. Travel charges. Also, most costco hot tub warranty's cover the parts for longer than the labor. So travel + labor. HSS gives the dealer the right to charge a trip charge, but no labor.If your dealer wants to whine to you about the product they represent, I blame you for doing poor research on the dealer, and I look at the dealer as being someone who needs to get the heck out of the business.I don't charge a cent for warranty work... FYI. I think it ruins the experience. I eat it, but I don't give my hot tubs away either, so I can do that.
I doubt Costco would be charging me to fix something under warranty.
Quote from: dishdude on May 03, 2018, 05:02:07 pmI doubt Costco would be charging me to fix something under warranty.Costco doesn't fix hot tubs. They know nothing about hot tubs. The manufacturer of the spa that sells through Costco will subcontract warranty work to local independent technicians who can and will charge you a trip charge. Trip charges are just something that occurs when you have a repair that requires a highly trained technician to come to your house. My home warranty does the same thing.
Quote from: Sam on May 04, 2018, 02:26:32 pmQuote from: dishdude on May 03, 2018, 05:02:07 pmI doubt Costco would be charging me to fix something under warranty.Costco doesn't fix hot tubs. They know nothing about hot tubs. The manufacturer of the spa that sells through Costco will subcontract warranty work to local independent technicians who can and will charge you a trip charge. Trip charges are just something that occurs when you have a repair that requires a highly trained technician to come to your house. My home warranty does the same thing.BS. My refrigerator breaks under warranty and the manufacturer doesn't charge me to come out. And changing a component in a hot tub is hardly what I would consider highly skilled! I'll happily change the parts myself, hell I'm sending them pictures of the leaking pump and draining the thing getting it ready for them anyway, might as well complete the job myself.I could have saved thousands buying from Costco, that pays a lot of trip charges...which I'm paying anyway.