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Every manufacturers warranty states that there can be a trip charge. Pretty much every manufacturer I have dealt with also has similar rates for warranty compensation. Sounds like you need a new dealer.
Why does it matter? As a Hot Spring owner my suggestion is get a Costco membership and buy your spa from them. My Hot Spring has broke multiple times, the dealer claims Hot Spring is so cheap they won't pay them enough to repair it so I am on the hook for a trip charge every time I have to have them come out.
I doubt Costco would be charging me to fix something under warranty.Back to the ACE system, it does do a good job maintaining a chlorine level while the spa isn't being used, but my experience is that it doesn't do a good job of absorbing a bather load. If you end up buying one with the ACE system, set the level low and just add a small amount of chlorine after using the tub. I tried using the ACE as the only chlorinating source and burned up a cell.
I doubt Costco would be charging me to fix something under warranty.
Quote from: dishdude on May 03, 2018, 05:02:07 pmI doubt Costco would be charging me to fix something under warranty.You doubt, which means you don't know. They would... FYI, a hot tub. Travel charges. Also, most costco hot tub warranty's cover the parts for longer than the labor. So travel + labor. HSS gives the dealer the right to charge a trip charge, but no labor.If your dealer wants to whine to you about the product they represent, I blame you for doing poor research on the dealer, and I look at the dealer as being someone who needs to get the heck out of the business.I don't charge a cent for warranty work... FYI. I think it ruins the experience. I eat it, but I don't give my hot tubs away either, so I can do that.
That’s concerning that you blew a cell. Isn’t the idea that this is supposed to be your sanitizer?Is it really worth getting the salt generation ? Honest answers would be appreciated by users or past users of the system.
Quote from: Aquatub88 on May 03, 2018, 09:47:52 pmThat’s concerning that you blew a cell. Isn’t the idea that this is supposed to be your sanitizer?Is it really worth getting the salt generation ? Honest answers would be appreciated by users or past users of the system.The warranty on the ACE system is only one year and the cell is $800. In my experience, using it as the sole source of sanitizer wasn't working but if I am out of town or not using it for a period of time it does a great job of keeping the water chlorinated. I have a small bottle with a tiny amount of Clorox (don't use the splash-less stuff!!!) I take in with me and set on the filter cover. As I'm about to get out, I pour it in and let it circulate before turning the pumps off. A tablespoon or two is all that is needed to bump the chlorine level up to 3 ppm and by the next day it'll drop down to about 1 ppm and with the ACE system set to a low level it'll keep it there without the need to remember to check in on it.I suspect the ACE system also causes the PH to continually rise. I need to add PH reducer frequently to keep the PH 7.2-7.6. You also need to take the cell out and soak it in muriatic acid once a month. Water the acid down, 2/3 water, 1/3 acid. Good time to rinse the filter off too.